Build Customer Loyalty At Scale

The #1 Gladly Alternative For Mid-Sized B2C Brands

Dixa offers the best of human + AI collaboration, automating and boosting agent productivity, without compromising service quality.
Book a demo
Dixa-Omnichannel-Software

Growth customer loyalty

True omni-channel customer service

No matter where your customers are writing–or calling–from, you can answer them, straight from Dixa, right out of the box. Agents work seamlessly across channels from a single screen. This allows you to meet your customers where they are, without wasting time switching between multiple systems.

  • Meet your customers where they are.
  • Streamline workflows across all channels.
  • Save time switching between siloed systems.
Omnichannel customer service for food and grocery

Boost agent efficiency

Industry leading agent experience

Free your agents to focus on high value tasks. With those other guys, when it comes to getting all your features, it’s all about the plugins. Sure, you might eventually get those features you need, but at what cost? (Literally.) And how clunky is the end result? With Dixa, there are no surprises, and no hidden fees. We weren’t born a ticketing system, we have always been one system to meet your customers wherever they are.

  • Everything in one screen – including channels, customer data and conversation history.
  • Augment your agents with powerful AI assistance.
  • Ensure urgent inquiries are prioritized with smart routing.
  • Pair agents with repeat customers to create more personalized experiences.

Increase self-service rate

Next-gen chatbot powered by OpenAI

With Mim, our advanced chatbot, handling over 55% of repetitive tasks, your agents can focus on delivering exceptional service. Mim is powered by OpenAI and based off your knowledge base. Engage at scale with instant, accurate answers for customers.

  • Accurate and instant answers.
  • Trained on your website and knowledge base.
  • Speaks dozens of languages.
  • Seamless human handovers.

Everything your agents need – in a single workspace.

Ready to transform your CX?

Short time-to-value

Get up an running within 3 weeks. Our platform is easy to use, with a short ramp-up time for agents and admins.

Simple, seat-based pricing

We have a simple pricing structure, based on the amount of agents. Plans start from $39 per Agent/Month, with a 7-seat minimum.

Dedicated support

We offer dedicated support 24/7. From set-up to “hold on–how does this work, again?”

“Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity. They enable our agents to dedicate more time to tackling complex challenges and nurturing meaningful relationships with our customers.”

See Pricing Plans