Boost agent efficiency
Industry leading agent experience
Free your agents to focus on high value tasks. With those other guys, when it comes to getting all your features, it’s all about the plugins. Sure, you might eventually get those features you need, but at what cost? (Literally.) And how clunky is the end result? With Dixa, there are no surprises, and no hidden fees. We weren’t born a ticketing system, we have always been one system to meet your customers wherever they are.
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Everything in one screen – including channels, customer data and conversation history.
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Augment your agents with powerful AI assistance.
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Ensure urgent inquiries are prioritized with smart routing.
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Pair agents with repeat customers to create more personalized experiences.