#1 Customer Service Solution

Still using Zendesk?
Your customers deserve better.

… and so do your agents. Dixa’s customer service platform has the UX your agents have been waiting for, enabling them to deliver the CX your customers deserve.

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Best-in-class support

Don’t worry, we won’t ghost you.

No need to submit a ticket into the void (creating a ticket within a ticket!) and wait weeks to hear back. At Dixa, we practice what we preach. Our customers are our number one priority, so your customers can be your number one priority. From set-up to “hold on–how does this work, again?”– we’ve got you covered.

Get set up & ready in just three weeks
All customers have dedicated CSM regardless of size
Human-centric approach vs. “just look it up”

Every channel, out the box

Not just a dressed-up ticketing system.

At Zendesk, when it comes to getting all your features, it’s all about the plugins. Sure, you might eventually get those features you need, but at what cost? (Literally.) With Dixa, there are no surprises, and no hidden fees. We weren’t born a ticketing system, we have always been one system to meet your customers wherever they are.

Unified platform, all channels built-in
Yes, even voice (no extra charge)
Modern & intuitive UX

Omnichannel customer service for food and grocery

One screen is all you want. With Dixa, it’s all you need.

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To build relationships (and retention) or “close tickets”?
That is the question.

Collect accurate feedback.

This isn’t kindergarten: your customers have more nuanced feedback than 👍 👎. Give your customers the gift of nuance– a 5-scale CSAT– and enable your teams to optimize based on the reality, not the imaginary.

Stop the cherry-picking.

Shared inboxes and multiple screens hiding customer data means more than a couple of agents sift through an inquiry before it’s handled. With prioritization & intelligent routing, screen hopping is kaput and handling time is much, much faster.

Prioritize your agents. Seriously.

Your agents are frustrated by your clunky software: constantly repeating themselves, lost in the tabs, trying to gather context and find their next conversation. Elevate the agent experience with one unified screen that has everything they need, in one pristine view.

“Since switching from Zendesk, we’ve seen higher agent productivity than ever before, with improvements of over 22%. Dixa has allowed us to automate processes and show an overview of all channels, i.e. chat, email, and phone, all in one view.”

See it in action