“The best technology conference on the planet” according to Forbes, is back in Lisbon this year, and we decided to team up with our partner WeWow for the occasion. Here’s everything you need to know about Web Summit 2021 if you’re in the market for an exceptional customer experience.
Why Dixa and weWow?
As a quickly growing startup ourselves, we at Dixa know how crucial it is to focus on customer service, even while scaling. This might sound obvious, but it’s much harder than you might think. When teams are small and focused on getting new customers at a rapid pace, existing customers can get left behind. But ask any seasoned business leader and they’ll tell you that this is a huge mistake. Existing customers are your best and most reliable source of revenue year over year.
That’s why Dixa, the market-changing customer service platform and weWow, the customer service boutique company for scale-ups are joining forces and offering fast-growing companies the ultimate CX package for success.
“We believe that fast-growing companies nowadays require a combination of great technology and very talented people to serve their customers in the best way. Both weWow and Dixa have a clear focus on fast-growing companies since we are both coming from this space ourselves. With our partnership, we combine great technology with the best people in CS, and we want to offer the knowledge we have gathered over the years to help those companies grow even faster than they currently do”. – Mads, Dixa CEO
Where can you find us?
You can come learn how to provide the next-level customer experience across from The Conservatory and Growth Summit at booth E308.
What will you learn?
At the booth both weWow and Dixa teams will be available to answer questions and talk about essential technology and strategies for customer experience optimization. Look forward to learning about:
- Common customer service platform pitfalls and how to avoid them
- How to engage customers positively through customer service interactions
- Why ticketing systems are making customer churn problems worse and the effective alternative approaches
Also make sure you grab some of our awesome swag and book a meeting for a more in-depth conversation.