Dixa vs. Kustomer

5 reasons brands choose Dixa over Kustomer

Customer experience starts with customer support. That’s why we believe in empowering customer support teams to deliver friendly, conversational experiences through easy-to-use omnichannel software.

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Dixa offers all channels natively, including voice

A truly omnichannel platform

Unlike Kustomer, Dixa offers phone, email, chat, and messaging channels natively so you only have one system to learn and one solution partner to work with. This ensures Dixa’s UX is consistent across channels when it comes to setup and everyday usability. Having all native channels creates consistency for customers and agents alike, resulting in better experiences for both. Remove a layer of complexity from your setup and break free from silos! Oh, and put a stop to receiving multiple invoices from multiple partners.

Your data stays where it should – safely with you

Peace of mind for you and your customers

Data compliance and security are top of mind for our clients which is why Dixa doesn’t store any customer data, unlike Kustomer. We make things simple for you by fetching and displaying whatever data you need in Dixa only when you need it. Displaying your data, rather than storing and syncing it, ensures it’s always up-to-date, as well as completely controlled by you.

“We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce, Customer Operations Director at Rapha

Get up and running in weeks not months

The easiest software to implement and use

Say goodbye to implementation plans that never end! Built by customer service professionals, Dixa is easy to set up and even easier to use. This allows customer service teams to take full control of their setup, make changes in real-time, and avoid having to consult IT or developers for assistance.

Consistently voted #1 by our users in usability and implementation, we strive to make our platform as intuitive as possible so agents and admins can focus on the customer, not the software.

Continually optimize your CX with trends & data insights

Transparent overview of team performance

Harness Dixa’s powerful analytics to ensure your team is working more efficiently than ever before. Staff based on customer behavior and needs and track average response time, service levels, handling time, as well as longest wait time. Plus, ensure all your most difficult (often most pressing) queries don’t get pushed to last. Unlike Kustomer, which forces agents to use a shared inbox, Dixa uses first-in first-out distribution, automatically prioritizing and routing customer inquiries directly to the best-suited available agent based on the rules you set. Say goodbye to cherry-picking and messy, built-up inboxes!

Reduce churn on your team with a better agent experience

Frictionless agent experience

Customer service professionals have suffered for too long. We recognize the frustration and inefficiencies that come from being confronted with friction at every turning point. That’s why we created a better alternative – Dixa is built and led by CX experts! Dixa’s omnichannel platform, smart routing and powerful integrations ensure agents have all the context they need without having to leave the platform. Prioritizing the agent experience has always been and will always be important to Dixa which is why brands consistently choose us as an alternative to Kustomer.