5 reasons brands choose Dixa over Kustomer

Customer experience starts with customer support. That's why we believe in empowering customer support teams to deliver friendly, conversational experiences through truly easy-to-use, omnichannel software.

Dixa offers all channels natively, including voice

A truly omnichannel platform

Unlike Kustomer, Dixa offers phone, email, chat, and messaging channels natively so you only have one system to learn and one solution partner to work with. It also means that Dixa’s UX is consistent across channels when it comes to setup and everyday usability. This creates consistency for customers and agents resulting in better experiences for both, regardless of the channel used. Avoid adding another layer of complexity to your setup and break free from silos with the best Kustomer alternative!

Raise your hand if you want to have fewer data sources

Keep your data in sync

Dixa doesn’t sync data with your external systems like Kustomer does because that can get messy. And we know you probably already have a couple of different sets of data to work with between your CRM, ecommerce platform, ERP system, and more! So we don’t see the point in adding another set of data to the mix. Instead, we fetch and display whatever data you need in Dixa to ensure it’s always consistent and up-to-date. Plus, you can even use your external data to prioritize and route incoming conversations to the right queues and agents in Dixa. Essentially, we want to help you make the most of your existing data and not create new sets.

“We had an aspiration before Dixa to become a global #OneRapha team. In order to unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”
Rob Pierce, Customer Operations Director at Rapha

Seriously, we’re consistently voted #1

The easiest software to implement and use

Say goodbye to implementation plans that never end! Built by customer service and experience professionals, Dixa is easy to set up and even easier to learn how to use. This allows customer service teams to take full control of their setup, make changes in real-time, and avoid having to consult IT or developers for assistance.

Consistently voted #1 by our very own users in usability and implementation, we strive to make our platform as intuitive as possible so agents and admins can focus on the customer, not the software. Don’t just take our word for it, check out reviews by our very own users to see why we are the best Kustomer alternative out there!

Agents are the true champions and we want to make their lives better

Frictionless agent experience

Customer service professionals have suffered for too long. We recognize the frustration and inefficiencies that come from being confronted with friction at every turn when you’re just trying to do your job. That’s why we created a better alternative – Dixa is built and led by CX experts! Dixa’s omnichannel platform, smart routing and powerful integrations ensure agents have all the context they need without having to leave the platform. Prioritizing the agent experience has always been and will always be important to Dixa which is why brands choose us as an alternative to Kustomer.

We’ll always have your back

A partner you can trust

At Dixa, we believe in Customer Friendship which means treating customers the same way you would a friend. This is why Dixa has a Customer Success team and Customer Experience team ready to help you from the moment you become a user and beyond. We will always prioritize you and keep your needs front and center because our customers are more than partners – they’re our friends. And everyone wants their friends to be successful!

Discover a better way to support your agents and customers with Dixa

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