5 reasons brands choose Dixa over Kustomer

Dixa offers all channels natively, including voice

A truly omnichannel platform

Unlike Kustomer, Dixa offers phone, email, chat, and messaging channels natively so you only have one system to learn and one solution partner to work with. This ensures Dixa’s UX is consistent across channels when it comes to setup and everyday usability. Having all native channels creates consistency for customers and agents alike, resulting in better experiences for both. Remove a layer of complexity from your setup and break free from silos! Oh, and put a stop to receiving multiple invoices from multiple partners.

Get up and running in weeks not months

The easiest software to implement and use

Say goodbye to implementation plans that never end! Built by customer service professionals, Dixa is easy to set up and even easier to use. This allows customer service teams to take full control of their setup, make changes in real-time, and avoid having to consult IT or developers for assistance.

Consistently voted #1 by our users in usability and implementation, we strive to make our platform as intuitive as possible so agents and admins can focus on the customer, not the software.

Reduce churn on your team with a better agent experience

Frictionless agent experience

Customer service professionals have suffered for too long. We recognize the frustration and inefficiencies that come from being confronted with friction at every turning point. That’s why we created a better alternative – Dixa is built and led by CX experts! Dixa’s omnichannel platform, smart routing and powerful integrations ensure agents have all the context they need without having to leave the platform. Prioritizing the agent experience has always been and will always be important to Dixa which is why brands consistently choose us as an alternative to Kustomer.