Event

Chicago CX Meet Up

Register for our #CXHappinessMeetUp in the heart of Fulton Market, Chicago.

April 25th, 2023

Register now

Agenda

Join us for an endorphin boosting soirée with Dixa & Thankful!

Say hello 👋

Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷

If you don’t know anyone when arriving, be sure to let us know, we’ll show you the way and introduce you to the coolest CX peeps in the room!

Get inspired from our CX-pro’s! 🧠

Get the latest insights from the movers n’ shakers in CX – we have a very exciting panel lined up for you!

Take notes from these seasoned leaders, it’s a very quick 20 minute knowledge share! 🗒️

Mingle with your CX peers 🥂

Mix n’ mingle with new and existing CX colleagues, let us introduce you to the coolest CX crowd in Chicago!

You’re in the best of CX circles, come join us!

Location

Industrious Fulton Market
171 North Aberdeen Street
#Suite 400
Chicago, IL 60607

Your hosts

Thankful give every company the technology to scale and increase customer satisfaction, without spiralling costs. Thankful take the guesswork out of hypergrowth, spikes in demand and seasonality – so that your human support staff can spend their time with customers.

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.

Together, we’re on a mission to setup Customer Service teams for success!

Register now

Fireside chat

Build operational agility into your CS team

As the pressure on the economy continues to build, customer experiences are more varied than they’ve ever been.

  • 74% of customers would switch to a competing brand or company if they found out they provided a better CX.
  • Retaining existing customers is 6-7 times more cost-effective than acquiring new customers.

Operational agility, especially in economic turbulence, will determine success.

We’ll discuss

  • Many of the CX leaders we speak with are trying to build in efficiencies – but where do you start?
  • 3 key opportunities we see when building in operational agility
  • Why is CX as a department often overlooked by the organization?
  • How NRR (net revenue retention) is a great metric to prove your departments value, especially in a market downturn

Join us for tips and tricks on putting your CS department in the spotlight, as a key contributor to driving revenue and retention!

Meet your CX experts

BG Weiss
Chief Revenue Officer
Thankful
Glean all the insights from someone who’s job is to scale company revenue. BG is passionate about increasing customer satisfaction without spiralling costs. Having scaled many organizations, he has a unique take on how to build in operational agility to transform your Customer Service.

Mads Fosselius
CEO and Co-founder
Dixa
For 20+ years, Mads has had a singular focus to drive, revive and accelerate change in the customer service space. By transforming the function of contact centers and working to empower customer service agents, Mads is passionate about enriching both the agent experience and the customer experience.

Tue Søttrup
VP CX Excellence
Dixa
Tue has grown his career from Customer Service Agent to VP of CX Excellence, spanning 20+ years in CX! He’s passionate about utilizing software to empower brands to build stronger relationships with customers, as well as dramatically improving the agent experience.

Register now

Take a sneak preview of our last CX Meet Up..