Copenhagen CX Meet Up

Join us for International Women’s Day with your fellow members from the Copenhagen CX community! Open to everyone working in Customer Service/ Success / Operations – come join us!
Get inspired, register today to save your spot!

8th March 2023

Agenda

Join us for #CXHappinessMeetUp!

Say hello 👋

Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷

If you don’t know anyone when arriving, be sure to let us know, we’ll show you the way and introduce you to the coolest CX peeps in the room!

Fireside Chat: International Women’s Day edition

International Women’s Day is the 8th March, and we have an all-female panel to share their CX words of wisdom with you🧠

Mingle with your CX peers 🥂

Mix n’ mingle with new and existing CX colleagues, let us introduce you to the coolest CX crowd in Copenhagen!

You’re in the best of CX circles, come join us!

Location

Dixa HQ
Vimmelskaftet 41A, 1 Sal.
1161 Copenhagen
Denmark

Your host

Dixa is a customer service platform that equips agents with everything they need to deliver exceptional experiences across all touchpoints. We’re on a mission to setup Customer Service teams for success!

Fireside chat: International Women’s Day edition

We’ll be putting our experts in the hot-seat to discuss:

  • Effortless experience, does it exist? Tips on improving the service experience, alongside some nightmare stories!
  • Key focus areas our experts are building into their team for 2023, to improve operational agility and weather this economic downturn
  • Net Revenue Retention is getting a lot of attention in the face of economic instability, we’ll ask our speakers for their key metrics to manage upwards and across the organization
  • Plenty of advice throughout to help you grow your career in CX!

Take notes, it’s quick-fire knowledge share! 🗒️

Louise Dalgaard Pedersen
Support Team Lead
Wolt


Having earned her customer-service stripes at the world’s largest retailer, IKEA – Louise is heading up the support team at food delivery platform, Wolt! Louise will be sharing with us all her insights and how to navigate the complexity of customer support, and techniques she uses in empowering her team amid evolving industry demands.

Janne Rosbæk
Head of Customer Care
OnlinePOS


Previously heading up Customer Operations at BNP Paribas and Fitness World, tap into Janne’s process-driven mindset in leading and scaling successful customer care teams. Janne is passionate about solving CX challenges with a people-first approach. Seamlessly connecting channels, processes and people to create operational efficiency!

Sheelagh Pirzada
Head of Customer Support
Pleo


Sheelagh empowers her team (the Support Avengers) at Pleo to turn great ideas into reality. Having spent over a decade at blue-chip companies like Oracle, SAP and IBM – Sheelagh is passionate about crafting educational and effortless experiences for customers. Tune-in to learn how she motivates her team through the joys and challenges of a hyper growth journey at Pleo!