LangOps Universe

Happy Agents Make Happy Customers! Delivering excellent customer service starts with your front-line staff. Register to join our CX session online for free!

2nd Nov

Join our fireside chat

Our wonderful panel of speakers from Dixa, Unbabel and AB InBev will be discussing how you can help your agents provide stellar service in every customer interaction.

Our very own Tue Søttrup, VP of CX Excellence, is passionate about helping brands deliver excellent customer service. Hand-in-hand with this is treating your front-line staff as you would want your customers to be treated. But – how do you go about doing this?

Over to the panel to debate on their methodologies, experiences and top tips!

Your speakers

We have an exciting line-up of speakers, read more about them:

Jennifer Bers
With almost 3 decades of leadership experience, empowering teams to reach their targets and up-levelling their skills – Jennifer is passionate about helping her team grow! Jennifer will moderate the fireside chat.
Tue Søttrup
Tue Søttrup
VP CX Excellence
Tue has grown his career from Customer Service Agent to VP of CX Excellence, spanning 20+ years in CX! He’s passionate about utilizing software to empower brands to build stronger relationships with customers, as well as dramatically improving the agent experience.
Suri Ratnatunga
Global Director, Customer Satisfaction

Suri is passionate about operationalizing teams for scale and innovation, and loves helping her team thrive! Having built out the Support function at Vimeo, she’s now putting the heart of the customer into her mission to drive Customer Satisfaction at BEES!