London CX Meet Up Nov 2023

Join Dixa, Surfboard and SentiSum for the last #CXHappinessMeetUp of 2023!

7th Nov 2023 @ 5 PM


5 PM: Welcome 👋 Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷

6 PM: Fireside chat 🧠 Train your brain to be a CX-pro!🗒️

6:45 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in London! Grab some food and drinks.

You’re in the best of CX circles, come join us!


🚆Farringdon station, 2-3 min walk

32 Great Sutton St, London EC1V 0NB (obo studios) – we’ll be outside directing you indoors!

Your hosts

Dixa enables companies to deliver customer service as it is meant to be. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale.

Surfboard makes support team scheduling, simple! Generate efficient, SLA-hitting shift and activity schedules in minutes, powered by integrated forecasting and reporting.

SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.

Fireside chat

Don’t lose your customers’ trust in the age of AI

What if you could leverage AI that helps your team be their best selves, so your customers always leave with a smile? Our panel of experts are human-centric leaders who approach AI as tools that make humans better at work while also helping to build trust with their customers.

  • Building trust with human-centric AI
  • Where do our panel of experts focus their attention amidst the AI tool frenzy!
  • Unlocking agent superpowers with AI: making their working day much better
  • Balancing AI adoption and customer trust – how are our CX leaders keeping trust at the heart of decision-making?

Suzanne Duffy
Head of Customer Service, Papier

As a finalist for the Best Small Customer Service Team, alongside brands such as Mastercard and Harley Davidson – Suzanne is making waves as Head of Customer Service at Papier! She’s sharing invaluable insights on cultivating a high-performing, adaptable team that achieves collective success!

Rhio Cory
Head of Customer Experience, Ticket Tailor

Rhio will share how she fosters trust from her customers by advocating for them in an honest way at scale. Hear about how using the right tools and efficient processes has created a lean and high-performing team, driving world-class NPS and CSAT. Listen up as she shares how she maintains Ticket Tailor’s ‘human after all’ core mantra amid the current AI frenzy! 

Daniel Bunton
Head of Customer Support, Cleo

Daniel is building a world where money is no longer the number one cause of stress. Having earned his customer champion status at dog sitting app, Gudog, Daniel is now scaling support at Cleo! Cleo turns your complicated financial life into a conversation – the same kind you’d have with a friend. Take note – Daniel is sharing his tips for success during challenging times.

Maurits Pieper
Head of Partnerships, Dixa

Maurits is Head of Partnerships, working with our partner and integration ecosystem. He’s passionate about enabling clients to power-up their CX tech-stack quickly and easily. Stay tuned as Maurits shares his thoughts from our wider CX partners, on successfully navigating through the upcoming peak season.

This event is co-hosted by:

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