London CX Meet Up Sept 2024

Join us for #CXHappinessMeetUp – a meetup for people working in customer support and success!

17th Sept 2024 @ 5 PM

Agenda

5 PM: Welcome 👋 Arrive, grab a welcome drink, connect with your peers and meet new CX pals! 🍷

6 PM: Fireside chat🧠 Train your brain to be a CX-pro!🗒️

6:45 PM onwards: Mingle with your CX peers 🥂Let us introduce you to the coolest CX crowd in London! Grab some food and drinks.

You’re in the best of CX circles, come join us!

Location

🚆To be confirmed, central London

Your host

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, Oliver Bonas, Freddie’s Flowers and Monica Vinader.

Fireside chat


Igniting Change: The Power of Storytelling in Shaping Tomorrow

Join us to hear how our speakers have unlocked storytelling to create change in their organizations. Discover how you can use storytelling to help your organization foster empathy and anchor the business around understanding customer needs.

  • Transitioning from data analysis to insights to the art of storytelling
  • The role of the voice of the customer to influence decision-making and ensuring the business remains customer-centric
  • Creating senior stakeholder buy-in to unlock resources and cultivate effortless customer experiences

Sham Aziz
Head of Community

With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business and the power of storytelling to drive change.

Rhys Howells
Head of Customer Service

Driving exceptional customer service is a team sport! Rapha has built a community of cycling enthusiasts to 20k worldwide, while Rhys and his team have consistently improved CSAT scores, efficiency, customer retention, and eliminated silos. Listen-up as Rhys shares how he advocates for customer needs at Rapha.

Take a sneak preview of our last CX Meet Up

Featured On-Demand

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Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

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Building trust with an AI-driven CX strategy

How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success.

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Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

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Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.