Agenda
As the pressure on the economy continues to build, customer experiences are more varied than they’ve ever been. Glean insights from our CX experts, who will help you identify how to drive value in a turbulent market.
👋 Welcome
5:00 pm
Grab a drink and our hors d’oeuvres, find a friendly fellow CX-er and get settled for our fireside chat!
Give us a nudge and we’ll introduce you to others.
🎤 Fireside chat:
Transform your contact center from a cost center to a value center
5:30 pm
Many of the CX leaders we speak with are trying to manage competing mandates around cost, efficiency & service quality. If you’re trying to build in efficiencies, reduce costs, and/or prove the value of your department – where’s the best place to start?
There will be plenty of insights from our panel who are setting themselves strides ahead of the competition!
⚒️ Workshop:
Move beyond the theory
6:00 pm
Let’s workshop your individual challenges and gather some group insights to help you solve your biggest CX challenges!
We’ll break into smaller groups and teamwork solutions.
🍹 Networking:
You’re in the best of CX circles!
6:45 pm – 8:00 pm
Mix n’ mingle with new and existing CX colleagues. We’ll introduce you to the coolest CX crowd in San Francisco!
You’re in the best of CX circles, come join us!
Location
Credo, 360 Pine Street, San Francisco, CA 94104 United States
Your hosts
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, On and Wistia.
Arise works with many of the world’s most recognizable brands. A trailblazer for fun-filled cruise lines to magical theme parks, major sporting-good retailers, Fortune 50 banking and financial services organizations, gaming industry titans, and more, Arise is the pioneer and leader in GigCX management. Their distinctive approach transcends the ordinary CX model, providing tailored solutions that offer valuable insights, robust resources, and impressive outcomes that power the future of customer service.