Transform customer support into a key value-driver for your business.
Analyze, identify, act, track
Easily identify and understand contact drivers + the root cause of recurring issues consuming agents’ time to eliminate roadblocks for both agents and customers alike.
Increase revenue, decrease costs
Quantify the impact CX has on your bottom line and gain actionable insights in real-time to improve processes and reduce costs.
Powerful analytics, easy to understand.
Chattermill seamlessly analyzes all of your customer conversation data to give you an intuitive, customisable CX analytics dashboard.
Automate quality control
By automatically analyzing outcomes in all your customer service interactions, you can easily hone in on the key elements driving your team’s CX performance and supercharge your Quality Control process to fix service quality gaps from the customer’s perspective.
Uncover game-changing product & customer insights
Turn customer service data into your company’s secret weapon by uncovering meaningful insights that live deep in your conversation data, and lead to continuously improving the product and customer experience.
Make scaling CX seamless
In support, every minute counts. Chattermill lets you automate custom reports and actions through powerful workflows to reduce the need for repetitive manual work and save both you and your team valuable time.
Want to have more profitable conversations?
See how Dixa can transform your customer service.