Quality Assurance

Miuros

Miuros is an AI-powered analytics and quality assurance platform for international & scaling customer service teams.
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Miuros & Dixa

A complete customer service performance management platform

Drive performance with analytics

Leverage real-time customer service data to improve team performance.

Empower your agents to be their best

Identify and create coaching opportunities to help agents grow & develop.

Optimize your customer service operations

Detect emerging issues in processes and training & avoid small problems from turning into big headaches.

The all-in-one suite for customer service data

Miuros turns your data into actionable insights.

Miuros Review

An all-in-one QA platform to analyze and audit customer interactions.

Miuros Insights

With a series of flexible dashboards, managers are empowered to make fairer, data-driven decisions.
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Where customer service meets customer feedback

Understand your performance

When Miuros meets Dixa, CS leaders can fully analyze and understand CS performance.

Deliver exceptional experiences

Use insights to boost the productivity and quality of your CS teams & increase customer loyalty.

Manage your team efficiently

Make better, faster decisions with centralized QA data & build trust with agents through feedback sharing and coaching.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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