Balance automation with a human touch
No one likes impersonal chatbot experiences, especially if your problem doesn’t get resolved. Balance automation with human support by asking customers preliminary questions to gather context before routing them to the best suited live agent. Plus, take personalization one step further by greeting customers in their native language.
Key features
Mobile-friendly
Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.
Analytics & service levels
Get real-time and historical analytics on chats, set and track your own service levels and stay on top of individual agent performance.
Customer recognition
Benefit from automatic customer recognition when repeat customers reach out and save time while delivering a more personalized CX.
Advanced routing
Route chats directly to the right agents using URL-triggers, menus, agent skills and queue priority and choose your offer algorithm.
Collaborate
Work as a team and transfer chats to team members with a click. Add notes and tags to conversations for reference later on.
Instant feedback
Give customers the ability to provide instant feedback to your agents for motivation and encouragement.
Easy interface designed to focus on the customer
Add chat to your website in minutes
Get set up
Follow our tutorial guide to customize your widget to fit your brand and business needs.
Copy + paste
Copy the provided script into the html of each page you want the chat widget to appear on.
Start chatting
Receive chats directly in Dixa and enjoy other features like customer recognition and analytics.
"We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder."
Rob Pierce, Customer Operations Director – Rapha
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
Iman Safari, Customer Service Manager – Interflora
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”
Andreas Sachse, COO - Too Good To Go
Want to have more profitable conversations?
See how Dixa can transform your customer service.
