Respond faster
Automatically offer emails to the best suited available agent from the start through push notifications and avoid sorting through shared inboxes.
Know your customers
Display every customer’s conversation history along with relevant data for agents through contact recognition to deliver quick, personal support.
Empower agents with data
View customer data from external systems in Dixa through custom integrations and avoid having to look up order history, tracking, etc., elsewhere.
Dixa vs. Others
To keep agents from searching for the easiest emails in their inbox, Dixa routes all conversations directly to agents based on priority and agent skill set. This way agents can focus on helping the customer at hand, and customers receive the attention they deserve from the start, regardless of the channels used or the complexity of their issue.
Key features
Queues & routing
Customer recognition
Manage multiple inboxes
Quick response
Auto replies
SPF support
Increase speed and efficiency without the extra work
Make changes in real time
Enjoy unlimited conversations
Customize to your needs
