Mobile-friendly
Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.
Analytics & service levels
Get real-time and historical analytics on chats, set and track your own service levels and stay on top of individual agent performance.
Customer recognition
Benefit from automatic customer recognition when repeat customers reach out and save time while delivering a more personalized CX.
Advanced routing
Route chats directly to the right agents using URL-triggers, menus, agent skills and queue priority and choose your offer algorithm.
Collaborate
Work as a team and transfer chats to team members with a click. Add notes and tags to conversations for reference later on.manage customer expectations and increase self-service.
Instant feedback
Give customers the ability to provide instant feedback to your agents for motivation and encouragement.