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Meet customers when they are most engaged with your online business.
No one likes impersonal chatbot experiences, especially if your problem doesn’t get resolved. Balance automation with human support by asking customers preliminary questions to gather context before routing them to the best suited live agent. Plus, take personalization one step further by greeting customers in their native language.
Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.
Get real-time and historical analytics on chats, set and track your own service levels and stay on top of individual agent performance.
Benefit from automatic customer recognition when repeat customers reach out and save time while delivering a more personalized CX.
Route chats directly to the right agents using URL-triggers, menus, agent skills and queue priority and choose your offer algorithm.
Work as a team and transfer chats to team members with a click. Add notes and tags to conversations for reference later on.manage customer expectations and increase self-service.
Give customers the ability to provide instant feedback to your agents for motivation and encouragement.
Follow our tutorial guide to customize your widget to fit your brand and business needs.
Copy the provided script into the html of each page you want the chat widget to appear on.
Receive chats directly in Dixa and enjoy other features like customer recognition and analytics.