Dixa secures 30 new G2 spring badges & awards

Spring has sprung, and along with it, a new crop of G2 badges! We’re extra proud of these badges because they’re awarded by our amazing customers. And they signify our promise to you: to enable you to create effortless service experiences for your teams and customers that unlock loyalty at scale.

What is G2?

G2 is the world’s largest software review site, with 80 million active users per year. Because G2 ratings are based on authenticated reviews from real users, software buyers know they can trust G2 to get an unbiased look at each product.

G2 provides quarterly reports that help users evaluate software, compare solutions, and track a solution’s growth and momentum.

What G2 badges did users award Dixa?

G2 badges showcase a product’s achievements across a range of categories. They’re an instant way for buyers to see where a product is performing especially well.

Because G2 badges are automatically generated when a product features in a G2 market report, users know they can trust them. They’re based on the reviews and ratings each product gets.

G2 badges showcase all the reasons users love a product, and that’s why Dixa is proud of our G2 recognition as an industry front-runner. Dixa’s all-in-one Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows.

In the G2 Spring Report, users awarded Dixa a whopping 30 badges for:

Conversational Support

Dixa's spring 2023 G2 badges for Conversational Support

Customer Self-Service

Dixa's spring 2023 G2 badges for Customer Self-Service

Digital Customer Service Platforms

Dixa's spring 2023 G2 badges for Digital Customer Service Platforms.

Contact Center

Dixa's spring 2023 G2 badges for Contact Center.

Contact Center Workforce

Dixa's spring 2023 G2 badges for Contact Center Workforce.

Live Chat 

Dixa's spring 2023 G2 badges for Live Chat.

Help Desk

Dixa's spring 2023 G2 badges for Help Desk.

Users Love Us

"Users Love Us" Dixa's spring 2023 G2 badge.

What are our customers saying?

Our customers have lots of lovely things to say about us! Check out some of our latest G2 reviews:

“Dixa is really easy to use from a team member and manager perspective. It takes away the stresses of rotas or any doubt of who’s doing what, the algorithm just pings contacts to you!”

“Strong business partners: Dixa is not just the tool that we are using to communicate with our customers, it also gives us a strong partner that keeps us updated on business trends as well as advises on overall strategy.”

“A platform that helps to make your work more enjoyable.”

“Dixa are always willing to help us out whenever we have a question or issue. They are attentive and quick to respond, which makes us feel valued. An all round smooth experience!”

“We have been able to increase efficiencies due to the enhancements Dixa has provided our customer care team. We have been able to streamline our processes and provide our associates with the tools needed to truly focus on customer experiences.”

“Since we started to work with Dixa, our Customer Service team has become more effective, due to the possibility to route and prioritize conversations, which has resulted in even happier customers on all channels.”

“Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set…”

“Our team is enjoying Dixa and we like everything from the product to the amazing customer service.”

Thanks a million!

We’d like to extend a heartfelt thank you to all of the customers who took the time to review us. It means a lot to hear your honest opinions of Dixa. We’re looking forward to continuing to support you in providing loyalty-building customer experiences at scale.

Author

Mia Loiselle

Mia believes a brand is only as good as its customer service. She explores customer experience strategies, best practices, and trends in her writing for Dixa, where she’s Head of Content.

Share this article

Get CX insights, proven strategies, & the latest news in your inbox every month!

You might also enjoy

Customer service
7 min read

5 ways to boost customer retention with AI and measure it

Read more
Dixa life
7 min read

Dixa kicks off 2024 with 45 new badges and awards in G2 winter report

Read more
Dixa life
7 min read

Dixa wins 34 new badges and awards in G2 fall report 2023

Read more