A fully integrated customer service solution
With their previous software, BEAUTYCOS found various tasks difficult due to the lack of organization and overall disconnected structure. Finding information on customers, and from different regions, was often an inconvenience. But since switching to Dixa, BEAUTYCOS has noticed a real transformation in their customer service. Everything is connected. Agents can answer calls directly from Dixa for a faster, more efficient response. They can also view a customer’s interaction history to understand the channels they’ve previously used and issues they’ve reported. Managers have found Dixa incredibly beneficial in maintaining fluid processes too. They can use tags for more effective referencing, check statistics to measure agent productivity, track KPIs, and more.