Minimum time saved per agent per day
Increase in customer retention
Overall average wait time
Overview: Launched in 2008, this dynamic Danish company is committed to bringing consumers an extensive range of quality products by upmarket brands. Their portfolio includes haircare, skincare, fragrance, and makeup products at highly competitive prices. BEAUTYCOS has achieved consistent growth since it was established more than a decade ago. Today, it has an online and brick-and-mortar presence in Denmark, the UK, Germany, Norway, and Sweden.
• No customer interaction history
• No overview for customer service in different regions
• Email inbox management often clunky and disorganized
• Customer interactions much more complicated than necessary