Dixa for Logistics & Mobility
Deliver omnichannel customer experiences
Keep up with customers across phone, email, chat, and messaging apps by funneling all customer engagement into one unified platform. Equip agents with the data and context they need to provide effortless support so they can avoid having to reference other systems or ask customers to repeat themselves. Plus, gain easy access to data in external systems through integrations.
Save time with intelligent prioritization
Automatically prioritize critical inquiries like last-minute changes to a delivery address, lost packages, and more. Build your ideal customer journey with our drag and drop visual flow builder that lets you decide how conversations should be routed based on rules you set. This way the most important inquiries always get routed to the right agent automatically. Plus, utilize data from external systems like your CRM to determine how a conversation is routed and prioritized.
Optimize with automations
Avoid having to execute repetitive manual tasks or worry about customers who may have been left waiting too long with powerful automations and triggers. Automate work like tagging, common replies, and routing the right conversation to the right agent to save time and ensure things continue running smoothly regardless of busy times or unexpected spikes.
Improve performance with realtime analytics
By breaking down silos and unifying customer communication in one system, support teams turn data into valuable insights that can be used to resolve issues, optimize customer journeys, improve products, inform marketing, and ultimately grow businesses. Stay on top of performance with real-time analytics dashboards and conversation analytics.
Discover The Dixa Effect
Connect Dixa with your other systems for powerful & personalized service. Need a custom integration? We’ve got you covered!