Webinar | 35 min Being Bold in Decision-Making for AI Transformations Get ready for an exclusive peek into the inner workings of the largest online wine marketplace – Vivino. Boasting a staggering 68 million users, discover how they are using AI to change the way you choose your wine. Join Silje Stougaard, Vice President of Global Operations, to take a look at how she’s spearheaded the adoption of AI at Vivino, empowered agents, and tackled a pivotal pain point for wine enthusiasts – worldwide! Delve into the ‘wine journey’ overseen by Silje – from the picturesque vineyards where your favourite wines originate, right to your doorstep. Being courageous in decision-making The importance of risk-taking to problem-solve pivotal pain points for your customer base Embracing innovation to deliver AI-powered wine recommendations to improve the customer experience, personalize interactions and support a community of wine enthusiasts The role of trust and transparency in being an early adopter of AI-powered wine selection, proactive issue resolution, and the positive impact it’s unleashed Share Featured On-Demand Webinar 60 min watch Dixa Roadmap Update Q3 2025 Get a look behind the scenes – we’ll go through new features, and what’s coming next! Watch now Webinar 60 min watch From Overwhelmed to Optimized: The AI Strategy That’s Transforming CX During the webinar we share how leading customer service teams are using AI not to replace their agents, but to supercharge their efficiency and enhance human connection. Watch now Webinar 60 min watch CX Intelligence: Advanced Analytics for Customer Support Leaders During the webinar we share tips and tricks for support leaders to track team’s performance and keep improving customer experience. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo