Webinar | 50 min How to Create an Effortless Experience That Builds Customer Loyalty Did you know that the average service interaction is 4 times more likely to make a customer disloyal? It’s no secret that great customer service (or a lack thereof) can make or break customer loyalty. In 2023, if you can provide high-quality and frictionless interactions, you will stand head and shoulders above the competition! Help yourself, your CX department and your company thrive for the year ahead. Matthew Dixon, author of The Effortless Experience, and Tue Søttrup, VP of CX Excellence at Dixa, are sharing all their tips to get you focused on what matters for 2023. Knowledge is power: How to create connected and effortless experiences across a wide range of customer channels What is the key to mitigating disloyalty Amid a market downturn, how to best empower your customer service team to provide positive customer experiences How to leverage proactive automation to reduce friction points How to increase your customer service department’s operational agility Replay the Live Webinar Share Featured On-Demand Webinar 60 min watch Dixa Roadmap Update Q3 2025 Get a look behind the scenes – we’ll go through new features, and what’s coming next! Watch now Webinar 60 min watch From Overwhelmed to Optimized: The AI Strategy That’s Transforming CX During the webinar we share how leading customer service teams are using AI not to replace their agents, but to supercharge their efficiency and enhance human connection. Watch now Webinar 60 min watch CX Intelligence: Advanced Analytics for Customer Support Leaders During the webinar we share tips and tricks for support leaders to track team’s performance and keep improving customer experience. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo