Pricing

Conversation Overview, Conversation Timeline, Intelligent Routing, Conversation Offers, Conversation Transfer, Side Conversations, Advanced Search, Notes & Tags, Analytics, Activity Log, Data Export, Integrations, Mobile SDK, Data Export, Customizable Contact Forms, Contact Form API, Contact Management.

Phone, Email, Dixa Messenger, SMS, Facebook Messenger, Instagram, WhatsApp, and Contact Forms

Help your customers find the answers they’re looking for⁠—before they ever reach out to an agent. Instantly deliver suggestions and support to your customers with our Knowledge Assistant and supplement this with hotspots in the right places to help customers as they navigate your website. Plus, parlez-vous français? Support in 30+ languages means you can display content to your customers in their preferred language. Don’t want to do your own translations? Automatically translate your articles with a single click.

With our CSAT feature, you can ask customers to rate their experience right after a conversation. Measure customer satisfaction, reduce churn, and turn happy customers into brand advocates.

Let your customers decide if they’d rather be called back than wait on hold.

Our language detection software can detect 60+ languages, ensuring your customers always get support in their preferred language.

Reduce customer churn, foster customer loyalty, and keep leads warm with scheduled callback conversations. All you have to do is upload a CSV file with your contact information.

Create teams inside Dixa and assign your agents to any number of these. Teams can be used to distinguish between certain departments or to divide agents based on languages or other skill sets.

Display information from external sources, like your CRM or ecommerce platform, in Dixa, so your agents have access to all the info they need without having to switch systems.

Create, track, and search custom data on the conversation level. Easily create free text and select fields, such as “Contact Reason”, “OrderID”, “Customer Lifecycle Stage” etc., and add as many options as you’d like.

Free your team from silos and connect your most important applications—Shopify, Salesforce, HubSpot, Magento, Microsoft Dynamics 365, and more—to Dixa so you can access and leverage all your important information from one screen.

A true game-changer: No matter where your customer data lives, you can use it to route conversations in Dixa to queues more accurately based on your needs and priorities.

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Give your agents superpowers: Deliver knowledge articles to your agents when they need it most, so they can focus on doing what they do best: supporting your customers. Plus, keep it fresh: our machine learning algorithm helps you pinpoint what content in your Knowledge Base is working and what can be improved or is missing.

Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies after x days, tag unanswered conversations as high-priority after x hours, prioritize conversations that signal customer churn risk, and much more!

Activity logs are detailed records of each conversation you’ve had with a customer. They’re great for gaining insights about specific events. With this API, you can export activity logs and monitor them in your own system or add them to a data warehouse.

Save time by applying one or more actions to multiple conversations simultaneously, such as personalized quick replies, tags, notes, queue transfer, close emails, and more.

Our automated routing assistant asks customers questions in the chat so we can better understand their needs and route their conversation to the right agent or queue. Use it to qualify leads, get more information from a customer before they speak to an agent, route them to a specific department, have them sign up for a demo, and more.

What happens in the sandbox, stays in the sandbox. Safely explore Dixa’s platform and features without risk to your business continuity.

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