Keep the conversation rolling.

Deliver personalized customer service across all channels from our omnichannel platform.

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Omnichannel

Say goodbye to siloed service.

Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexible integrations, Dixa helps brands deliver conversations support experiences that meet the modern-day consumer’s needs.

Channels

Meet customers on their preferred channel

Phone

A flexible, full-featured phone system that runs in your browser.

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Email

Organize your inbox with intelligent routing and powerful workflows.

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Chat

Meet customers when they are most engaged.

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Facebook Messenger

Elevate your CX with convenient communication.

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Be available on the #1 messaging app in the world.

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Conversational

Build customer friendships.

Like talking with a friend, communicating with customers should be an easy, engaging, and multichannel experience. Turn every interaction into a meaningful experience with a conversational approach to support and drive customer loyalty every step of the way.

Prioritization

Prioritize intelligently.

Respond to your most important inquiries first based on your specific business needs.

Context-based routing
Customizable workflows
Smart offer algorithms

Personalization

Get down and personal.

Empower agents with the context and tools they need to have personalized conversations every time.

Customer recognition
Multichannel conversations
Seamless integrations

Integrations

Supercharge your setup.

Make the most of your data by connecting your other systems to Dixa for a better customer and agent experience.

Custom integrations
API access
User-friendly

“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”

Andreas Sachse, COO – Too Good To Go
“After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

Iman Safari, Customer Service Manager – Interflora
“We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”

Rob Pierce, ‍Customer Operations Director – Rapha

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