Product

Keep the conversation rolling.

Deliver personalized customer service across all channels from our omnichannel platform.
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Omnichannel

Say goodbye to siloed service.

Customer service teams have struggled to work in siloed, fragmented systems for too long. Unify all your customer service channels in one single system and equip agents with the tools they need to deliver unparalleled omnichannel support experiences. With cross-channel prioritization features, powerful routing capabilities, and flexible integrations, Dixa helps brands deliver conversations support experiences that meet the modern-day consumer’s needs.

Your customers are on a lot of channels.
To answer them, your agents just need one.

Phone

A flexible, full-featured phone system that runs in your browser.
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Live chat

Meet customers when they are most engaged.
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Email

Organize your inbox with intelligent routing and powerful workflows.
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Facebook Messenger

Elevate your CX with convenient communication.
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WhatsApp

Be available on the #1 messaging app in the world.
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Instagram

Boost sales by engaging with your customers in-app.
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Dixa Facebook Messenger

Conversational

Build customer friendships.

Like talking with a friend, communicating with customers should be an easy, engaging, and multichannel experience. Turn every interaction into a meaningful experience with a conversational approach to support and drive customer loyalty every step of the way.

Prioritization

Prioritize intelligently.

Respond to your most important inquiries first based on your specific business needs.

  • Context-based routing
  • Customizable workflows
  • Smart offer algorithms
Dixa Custom Card Integration Displaying Customer Data For Agents

Personalization

Get down and personal.

Empower agents with the context and tools they need to have personalized conversations every time.

  • Customer recognition
  • Multichannel conversations
  • Seamless integrations

Integrations

Supercharge your setup.

Make the most of your data by connecting your other systems to Dixa for a better customer and agent experience.

  • Custom integrations
  • API access
  • User-friendly
  • “We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”
    Andreas Sachse
    COO – Too Good To Go
  • “After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
    Iman Safari
    Customer Service Manager – Interflora
  • “We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”
    Rob Pierce
    Customer Operations Director – Rapha

Want to know more?

Book a demo to see how Dixa can transform your customer service.
Book a demo