All relationships start with a conversation.
Customers over tickets.
Customer relationships are what drive a business forward and ensure longterm growth. Help desks and ticketing systems have reduced customers to numbers for too long, taking away the friendly, personal exchanges that once existed between businesses and customers. Make the most of every conversation by keeping the focus on the customer, not the software, providing both parties with a more meaningful and productive experience.
Keep the conversation going.
Conversations are continuous by nature, not one-off transactions. Just because you mention something to a friend over text doesn’t mean they don’t remember it if you decide to chat over the phone next time instead. Communicating with customers shouldn’t be any different. Give your customers the opportunity to engage with you the same way they would a friend without having to worry about information getting lost between channels and experience customer engagement like never before.
Build trust through a shared history.
Imagine trying to build trust with someone whose memory is wiped clean every time you connect. Pretty tough, right? By displaying a complete timeline of all previous interactions and relevant data alongside every inquiry, agents can quickly get caught up on each customer from the start and provide a personalized experience that inspires confidence and trust. This way agents can also build upon each relationship every time a customer reaches out instead of having to start from scratch.