Create friendships through convenient conversations
Strengthen bonds with customers by offering them a convenient and friendly way to engage with your brand that also enables them to multitask while waiting for a response. Reply to Facebook messages alongside chats, emails and calls from one single system to ensure agents always have the information they need to deliver quick, personal support.
Key features
Be available
Provide your customers with another friendly way to get in touch. They will thank you for it!
Set limits
Adjust workload limits for Facebook messages to ensure a smooth transition for your team.
Track conversations
See what your Facebook traffic looks like and compare data to other channels in analytics.
Seamless conversational experiences at scale
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
Iman Safari, Customer Service Manager – Interflora
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”
Andreas Sachse, COO - Too Good To Go
"We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder."
Rob Pierce, Customer Operations Director – Rapha
Want to have more profitable conversations?
See how Dixa can transform your customer service.
