Keep conversations flowing with our Messenger integration
Facebook page Any message a customer sends your brand while browsing your Facebook page will always be routed to an available agent in Dixa. All messages will appear as one ongoing conversation to the customer even if different agents respond.
In-app messaging If you have messaging enabled on your Facebook page, customers will also be able to start a conversation with you directly from the Messenger app, just like they would a friend.
Chat plugin Using Facebook Messenger’s chat plugin? No problem. All messages received through the Messenger chat widget will automatically appear in Dixa. Once an agent responds, the customer will receive a reply on chat and a Facebook message.