Build customer trust with Facebook Messenger.

1 in 6 people want to talk to you on Facebook Messenger. Be there!

Create friendships through convenient conversations

Strengthen bonds with customers by offering them a convenient and friendly way to engage with your brand that also enables them to multitask while waiting for a response. Reply to Facebook messages alongside chats, emails and calls from one single system to ensure agents always have the information they need to deliver quick, personal support.

Be available with no extra effort

Adding channels doesn’t have to mean more tools or an increased workload

Manage all customer inquiries across Facebook Messenger, chat, email and phone and gain a complete overview of your team’s performance from your browser window.
Link conversations on social with those that take place on traditional customer service channels for a complete picture of each customer’s interactions with your brand.
Benefit from features like collision detection, follow-up and more that help you tackle inquiries efficiently and effectively.

Use Messenger any way you like, we support it all!

Keep conversations flowing with our Messenger integration

Any message a customer sends your brand while browsing your Facebook page will always be routed to an available agent in Dixa. All messages will appear as one ongoing conversation to the customer even if different agents respond.
If you have messaging enabled on your Facebook page, customers will also be able to start a conversation with you directly from the Messenger app, just like they would a friend.
Using Facebook Messenger’s chat plugin? No problem. All messages received through the Messenger chat widget will automatically appear in Dixa. Once an agent responds, the customer will receive a reply on chat and a Facebook message.

Key features

Be available

Provide your customers with another friendly way to get in touch. They will thank you for it!

Set limits

Adjust workload limits for Facebook messages to ensure a smooth transition for your team.

Track conversations

See what your Facebook traffic looks like and compare data to other channels in analytics.

Dixa Customer Service Software Interface

“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”

Andreas Sachse
COO – Too Good To Go
“After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

Iman Safari
Customer Service Manager – Interflora
“We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”

Rob Pierce
Customer Operations Director – Rapha

Want to have more profitable conversations?

See how Dixa can transform your customer service.

Book a demo

Build customer trust with Facebook Messenger.

Create friendships through convenient conversations

Be available with no extra effort

Centralize your support

Eliminate silos

Work as a team

Use Messenger any way you like, we support it all!

Facebook page

In-app messaging

Chat plugin