Build customer trust with Messenger.

1 in 6 people want to talk to you on Facebook Messenger. Be there!

Create friendships through convenient conversations

Strengthen bonds with customers by offering them a convenient and friendly way to engage with your brand that also enables them to multitask while waiting for a response. Reply to Facebook messages alongside chats, emails and calls from one single system to ensure agents always have the information they need to deliver quick, personal support.

Key features

Be available

Provide your customers with another friendly way to get in touch. They will thank you for it!

Set limits

Adjust workload limits for WhatsApp messages to ensure a smooth transition for your team.

Track conversations

See what your WhatsApp traffic looks like and compare data to other channels in analytics.

Seamless conversational experiences at scale

Dixa Customer Service Software Interface
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
Iman Safari, Customer Service Manager – Interflora
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”
Andreas Sachse, COO - Too Good To Go
"We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder."
Rob Pierce, ‍Customer Operations Director – Rapha

Want to have more profitable conversations?

See how Dixa can transform your customer service.