Be available on the #1 messaging app in the world.

Two billion people use WhatsApp to communicate. Why not let them reach you there too?

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Engage with the modern consumer

People around the world are moving away from traditional ways of communication and increasingly relying on messaging apps to communicate with their friends and family instead. As a result, customers want to be able to communicate with brands on the same convenient channels.

Whatsapp customer service conversation with Dixa

Personalize your CX

Customers today move seamlessly from channel to channel in their personal lives. So why shouldn’t they be able to when talking to you? Give customers more options when it comes to how they want to communicate with you by adding WhatsApp to your channel mix and increase customer trust and loyalty as a result.

Increase CSAT

Messaging apps provide customers with a convenient and instant way to get in touch with a brand. Plus, they can do it on their own time. That’s why customers who engage with businesses on messaging apps report higher levels of customer satisfaction.

Increase efficiency among customer service agents with Dixa

Key features

Be available

Provide your customers with another friendly way to get in touch. They will thank you for it!

Set limits

Adjust workload limits for WhatsApp messages to ensure a smooth transition for your team.

Track conversations

See what your WhatsApp traffic looks like and compare data to other channels in analytics.

Support your customers across all channels from one screen

Dixa Customer Service Software Interface

“We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”

Rob Pierce, ‍Customer Operations Director – Rapha
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”

Andreas Sachse, COO – Too Good To Go
“After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

Iman Safari, Customer Service Manager – Interflora