Be available on the #1 messaging app in the world.
Engage with the modern consumer
People around the world are moving away from traditional ways of communication and increasingly relying on messaging apps to communicate with their friends and family instead. As a result, customers want to be able to communicate with brands on the same convenient channels.
Personalize your CX
Customers today move seamlessly from channel to channel in their personal lives. So why shouldn’t they be able to when talking to you? Give customers more options when it comes to how they want to communicate with you by adding WhatsApp to your channel mix and increase customer trust and loyalty as a result.
Messaging apps provide customers with a convenient and instant way to get in touch with a brand. Plus, they can do it on their own time. That’s why customers who engage with businesses on messaging apps report higher levels of customer satisfaction.