Be available on the #1 messaging app in the world.
Engage with the modern consumer
People around the world are moving away from traditional ways of communication and increasingly relying on messaging apps to communicate with their friends and family instead. As a result, customers want to be able to communicate with brands on the same convenient channels.
Personalize your CX
Customers today move seamlessly from channel to channel in their personal lives. So why shouldn’t they be able to when talking to you? Give customers more options when it comes to how they want to communicate with you by adding WhatsApp to your channel mix and increase customer trust and loyalty as a result.
Messaging apps provide customers with a convenient and instant way to get in touch with a brand. Plus, they can do it on their own time. That’s why customers who engage with businesses on messaging apps report higher levels of customer satisfaction.
Support your customers across all channels from one screen
“We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”Rob Pierce, Customer Operations Director – Rapha
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”Andreas Sachse, COO – Too Good To Go
“After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”Iman Safari, Customer Service Manager – Interflora