Achieve more in less time.
Save time by connecting your channels
Rescue your agents from endlessly switching between windows and tools. Dixa displays all of your channels in one interface, meaning your agents never have to leave the platform. By bringing every customer interaction together in a single conversation, your agents can deliver unified customer service across all your channels with ease.
Improve your service by empowering agents with data
Customer information shouldn’t be hidden away and hard to find. Access each customer’s history instantly with just the click of a button, ensuring agents have all the context they need and customers never have to repeat themselves again. Plus, display data from any external system in Dixa’s interface with powerful integrations.
Eliminate cherry picking & reduce wait times with smarter routing
Agents waste a significant amount of time deciding which inquiry to answer next and redirecting customers to the right place depending on their needs. Dixa eliminates this with our default first-in first-out distribution, and by automatically prioritizing and routing customer inquiries directly to the best-suited available agent based on the rules you set. Say goodbye to messy, built-up inboxes.
Deliver better service with channel-neutral prioritization
With old-school customer service systems, agents often need to switch between channels based on the one getting the most traffic. They end up playing catch-up, rather than making informed decisions and answering queries based on the level of importance. With Dixa’s channel neutrality, agents can prioritize the most important inquiries as they come in, regardless of channel.
Save IT resources with more user-friendly software
No need to call IT every time you want to make a small change. With our no-code, easy-to-use platform, you can own your setup every step of the way. Plus, add or remove agents and new channels instantly with zero hassle.
Avoid duplicate work with more visibility
We all know this story: two agents unknowingly dive into a customer query at the same time, wasting valuable time and resources solving the same problem. And what about customer inquiries that get lost when they’re passed onto another agent? See what each agent is working on in real time to gain more visibility, avoid agent collision and ensure no customers slip through the cracks.