Make the switch in days, not months.

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Implementing new customer service software doesn’t have to be complicated or time-consuming. Simplify your setup and unify your customer service tools with the easiest platform around.

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Customer Service Software Implementation Plan with Dixa

Easy implementation

One of the biggest challenges when it comes to implementing new customer service software within an organization is the sheer time, effort, and coordination it takes to execute the project. Dixa helps teams consolidate their support tools and channels into one easy-to-use platform making the implementation process as quick and effortless as possible.

Access from anywhere

Because Dixa is a cloud-based platform, agents and admins can gain access from anywhere with an internet connection. Answering calls can even be done from your computer. This ensures your team will never be without the tools they need to perform their job remotely.

Minimal training

Built with user experience in mind, Dixa is easy to learn and use on a daily basis. Agents and admins typically only require 1-2 hours of training before taking control of their setup and responding to customers from within the platform. This gives growing teams the ability to scale their teams without being restricted or slowed down by their software.

Adjustments without IT

IT has traditionally been responsible for the setup and maintenance of the tools a customer service department uses due to complexity. Dixa gives control back to those who know their needs the best, support teams! Our no-code solution with a visual drag and drop flow builder makes it easy for admins to continually optimize their setup in real-time without assistance from IT.

How routing works in Dixa

Discover what you could save

Transforming your customer service is simple. With our unified system and smart workflows, your agents get the right questions, resolve them quicker, and achieve better outcomes. They achieve more in less time – which means a whole lot of extra capacity for you.

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