Webinar | 50 min Empowering the Entire Employee Setting agents up for success in the era of the employee. The “Great Resignation” has been impacting the service function in profound ways. Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements. The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes. To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. What will I learn? How to enable agents to handle more complex customer situations Tips on leveraging technology to simplify agent workflows The power of coaching in developing critical agent skills Replay the Live Webinar Share Featured On-Demand Webinar 60 min watch From Overwhelmed to Optimized: The AI Strategy That’s Transforming CX During the webinar we share how leading customer service teams are using AI not to replace their agents, but to supercharge their efficiency and enhance human connection. Watch now Webinar 60 min watch CX Intelligence: Advanced Analytics for Customer Support Leaders During the webinar we share tips and tricks for support leaders to track team’s performance and keep improving customer experience. Watch now 60 min watch Dixa Roadmap Update Q2 2025 Get a look behind the scenes – we’ll go through new features, and what’s coming next! Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo