Webinar | 50 min Empowering the Entire Employee Setting agents up for success in the era of the employee. The “Great Resignation” has been impacting the service function in profound ways. Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements. The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes. To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. What will I learn? How to enable agents to handle more complex customer situations Tips on leveraging technology to simplify agent workflows The power of coaching in developing critical agent skills Replay the Live Webinar Share Featured On-Demand 60 min watch Dixa Roadmap Update Q2 2025 Get a look behind the scenes – we’ll go through new features, and what’s coming next! Watch now Webinar 60 min watch Introduction to Dixa Knowledge We’re thrilled to announce the launch of Dixa Knowledge – your centralized hub for delivering seamless, accurate, and up-to-date knowledge articles across your entire brand to your agents and customers. Watch now 60 min watch Dixa Roadmap Update Q1 2025 Get a look behind the scenes – we’ll go through new features, and what’s coming next! Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo