Get down and personal
Greet customers like a friend.
Everyone wants to feel known and appreciated, especially customers who are choosing to spend their money with you! Show your customers you value their support by instantly knowing who they are, their history with your brand, and any past engagements, regardless of the channel they reach out on. Never worry about making a customer repeat themselves again.
Tailor every interaction.
Customers want to have a personal connection with the brands they support, but maintaining that human touch can be challenging as you scale. Customize every customer experience by automatically connecting them to the right agent based on rules you set! Plus, make it easy for customers to chat with the same agent every time to establish deeper customer bonds.
Empower agents with relevant data.
Every business is unique and therefore values different data sets. Truly understand your customers by displaying any customer data you like from external systems in Dixa alongside inquiries. Equip agents with the context and data they need and avoid checking other systems for order details, tracking information, customer lifetime value, and more. Learn more about integrations.