Personalization

Get down and personal

Build long-lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.

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Greet customers like a friend.

Everyone wants to feel known and appreciated, especially customers who are choosing to spend their money with you! Show your customers you value their support by instantly knowing who they are, their history with your brand, and any past engagements, regardless of the channel they reach out on. Never worry about making a customer repeat themselves again.

Tailor every interaction.

Customers want to have a personal connection with the brands they support, but maintaining that human touch can be challenging as you scale. Customize every customer experience by automatically connecting them to the right agent based on rules you set! Plus, make it easy for customers to chat with the same agent every time to establish deeper customer bonds.

Incoming email notification offer in Dixa customer service platform
Route customer inquiries with external data with Dixa customer service software

Empower agents with relevant data.

Every business is unique and therefore values different data sets. Truly understand your customers by displaying any customer data you like from external systems in Dixa alongside inquiries. Equip agents with the context and data they need and avoid checking other systems for order details, tracking information, customer lifetime value, and more. Learn more about integrations.

Key features

Omnichannel customer experience

Omnichannel

Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.

Intelligent routing for customer service software

Flow builder

Never worry about hidden routing rules again. Adjust your setup in minutes with an easy, visual drag and drop flow builder.

Integrations

Link up Dixa to your other systems to make the most of your data, deliver personalized experiences, and keep things unified.

Customer information

Customer recognition

Recognize your customers the second they reach out based on the email address and phone number to provide personalized support.

Timeline

Get a snapshot of your entire conversation history with each customer in a detailed timeline featured alongside every conversation.

Preferred agent

Connect customers with the same agent every time for highly personalized and meaningful customer experiences.

Want to have more profitable conversations?

See how Dixa can transform your customer service.
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