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Build long-lasting relationships with your customers by having continuous and personal conversations. No more tickets or forms.
Everyone wants to feel known and appreciated, especially customers who are choosing to spend their money with you! Show your customers you value their support by instantly knowing who they are, their history with your brand, and any past engagements, regardless of the channel they reach out on. Never worry about making a customer repeat themselves again.
Customers want to have a personal connection with the brands they support, but maintaining that human touch can be challenging as you scale. Customize every customer experience by automatically connecting them to the right agent based on rules you set! Plus, make it easy for customers to chat with the same agent every time to establish deeper customer bonds.
Every business is unique and therefore values different data sets. Truly understand your customers by displaying any customer data you like from external systems in Dixa alongside inquiries. Equip agents with the context and data they need and avoid checking other systems for order details, tracking information, customer lifetime value, and more. Learn more about integrations.
Optimized and customizable for any screen size, your website visitors can talk to you from any device and have a great experience.
Never worry about hidden routing rules again. Adjust your setup in minutes with an easy, visual drag and drop flow builder.
Link up Dixa to your other systems to make the most of your data, deliver personalized experiences, and keep things unified.
Recognize your customers the second they reach out based on the email address and phone number to provide personalized support.
Get a snapshot of your entire conversation history with each customer in a detailed timeline featured alongside every conversation.
Connect customers with the same agent every time for highly personalized and meaningful customer experiences.