We’re always looking for leaders with unique and fresh approaches to customer service. When we met Micah Solomon, we knew that we wanted him on our stage.
He has over two decades of experience in the customer service space, which spans companies, verticals, and strategic approaches. He’s a consultant, a Senior Forbes Contributor, and a best-selling author of four books. We’re thrilled that he is teaming up with us for Customer Service is the New Value Center on October 4, 2021.
Our event featuring Micah alongside our own Tue Søttrup, is only a week away!
If you’re still wondering why you should join, here are three reasons why this is an event that you really can’t afford to miss.
The customer’s (still) always right
Despite technological advancements, the core principles of great customer service haven’t changed much over the years. Customers (by which we mean humans) are happiest when they feel validated and valued. Agents know that how they communicate with customers has a huge impact on the future of the relationship, but what about beyond the content of conversations?
In a digital world, customer-centric service must be integrated into the processes by which companies serve. Customers today are empowered by their plethora of choices, by their constantly improving user-experience, and by their easy access to communication.
Don’t underestimate the power of peer-on-peer rapport, and more importantly, how to implement that at scale.
If tech could talk
Without fantastic agents, customer service as an organization cannot succeed. But that doesn’t mean that the technology you’re using can’t make or break success.
Now we’re obviously not biased here, when we say that there’s really only one choice for a customer service platform that provides a seamless and superior experience for both agents and customers (hint hint). But don’t take our word for it. Tue and Micah will break down the must-haves technologically to accurately predict your customer behavior and deliver personalized service.
CX has never been more crucial
We’re going to be honest with you… if you haven’t prioritized your customer service, you’ve already made a costly mistake. The good news is, it’s not too late. With CSAT and NPS scores looming as the end of the fiscal year approaches, there is no better time than now to get your customer experience on track.
We are really excited about this event. We highly recommend that you make it for the live session – this will allow you to participate in the conversation and learn from our two fantastic speakers in real time. But if you can’t make it, we’ve got your back. Sign up and we’ll make sure you get the recording of the event sent directly to your inbox.
Alright folks, see you then!