Customer Friendship™ Conversations

It’s a brand new year and we’re excited for all the things we have planned for 2024 at Dixa. Of course, there’s no better time for introspection than the start of a new year. That’s why, on this episode, we’re going to stop and take a look back at some of the best insights we’ve heard on Customer Friendship Conversations so far.

Phillip Sonderskov is Global Customer Service Manager at HiFi Klubben. They’re a high-quality audio retailer and now they sell home theatre equipment too. Founded in 1980, they pride themselves on selling quality products and now, in addition to their web-stores, have more than 95 brick-and-mortar stores across Denmark, Norway, Sweden, the Netherlands and Germany.

Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don’t just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!

Matt Dixon is the bestselling author of The Challenger Sale, The Effortless Experience, The Challenger Customer and The JOLT Effect — four books that are absolute must-reads in the field of customer experience. He joins us for a talk about everything from the number one mistake companies make with their customer experience to the future of the industry.

Becky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?

Meet Benedikt Peine from Celebrate Company, a market leader in premium print products that turn meaningful moments into lasting memories. Dive into the story of how a challenging holiday season reshaped their approach to customer service. Benedikt sheds light on the significance of empathy, the metrics that drive their success, and the evolving role of AI in their service processes.

Do customer service dynamics change when purchases are very (very) personal and intimate? Join us for a sizzling episode of Customer FriendshipTM Conversations with Cherina Røsand, the Head of Customer Care at Sinful Group, an award-winning eCommerce sex toy business.

Do customer service dynamics change when purchases are very (very) personal and intimate? Join us for a sizzling episode of Customer FriendshipTM Conversations with Cherina Røsand, the Head of Customer Care at Sinful Group, an award-winning eCommerce sex toy business.

It’s safe to say that ChatGPT has taken the world by storm… But should we all be worried? Let’s find out, together with Dixa product leaders, Rob, Tue, and Mirza! This week, we’ve taken our most popular webinar ever and turned it into a podcast!

Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times…

How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch

Butternut Box is changing the game in the dog food industry by creating personalized food plans for dogs and delivering their high-quality products straight to customers’ front doors.