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Your customers are reaching out from an ever-growing range of channels (calls, chats, DMs), but with Dixa, your agents only need one platform— and one screen!— to answer.
We have voice, email, chat, and social messaging on one beautiful screen.
Transform the agent experience by providing a consistent, intuitive user experience.
Ensure urgent inquiries are always handled first, regardless of channel.
Maybe the phrase ‘channel agnostic’ is new to you, but the concept is quite simple. No matter where your customers are writing–or calling–from, you can answer them, straight from Dixa, right out of the box. It’s not a plugin. It’s not an added feature with a hidden cost. To us, it’s the foundation on which great customer experiences are built.
All channels are natively built into Dixa, enabling agents to set themselves as active on multiple channels at once. Meanwhile, managers have visibility into agent activity, and can ensure no channel gets backed up. If one channel needs support, an agent can be there with just a click (and without even switching tabs).
Customer journeys are varied: rarely do they follow a set path or use just one device. Because Dixa is channel agnostic, it doesn’t matter if Sarah sent an email, called, then started a chat: her conversation (and purchase) history is available from all channels. Meaning your agents have all the context they need to provide personalized, non-repetitive, service.
Dixa Messenger combines the power of our automation, knowledge & routing for a seamless experience cross channels & device.
Ensure your customers’ most urgent requests are handled in a timely manner by creating smart flows and automations.