Get an overview of the Dixa platform, and see how our all-in-one solution covers all of your customer service needs.
See how businesses of all sizes use Dixa to create lasting customer loyalty.
Our AI agent, Mim, handles over 55% of repetitive tasks, freeing agents to focus on great service. Human + AI workflows mean faster resolutions and higher productivity.
more productive team
instant resolution rate
Meet Mim—the knowledge-powered chatbot that delivers instant, accurate support 24/7. No setup, no downtime—just faster responses, reduced workload, and seamless integration with Dixa’s knowledge base.
Unlock GPT-powered tools with Mim Co-Pilot—enhance messages, match tone, translate, and summarize effortlessly. Dixa’s AI Assistant is your team’s secret weapon.
Smart Conversation Summaries give agents instant overviews of past interactions—no more digging for context, just faster, personalized support.
Our native omni-channel capabilities and deep tech integrations bring all your customer data into one place, enabling AI-powered workflow optimization across every channel.
decrease in avg. handle time
fewer context switches
Automatically prioritize customers by VIP status, value, churn risk, or any criteria—connecting the right customer with the right agent at the right time.
Ditch the shared inbox. Conversation Offers automatically route inquiries to the right agents, saving time and ensuring faster responses.
Integrate Dixa with your CRM or e-commerce platform to surface key data, boost up- and cross-sell opportunities, and elevate the customer experience.
Customer Friendship™ is at our core. By combining human empathy with AI precision, we delight your customers at every touchpoint. Our solutions guarantee personalized, timely interactions that consistently exceed customer expectations.
decrease in avg. response time
increase in CSAT
It’s true—eliminate headache-inducing workflows and witness the difference a happier, more productive team can make.
Every channel, including Phone, is natively built into Dixa, with no plug-ins required. This allows agents to work seamlessly across channels from a single screen, eliminating the need to switch windows or applications.
Provide your team with a single source of truth, enabling them to deliver accurate answers to tricky customer questions without needing to escalate to a colleague or manager.
Reach your customers wherever they are, no need for plug-ins, and give your agents a truly multi-channel platform: one screen with native voice, email, social media, messaging, and more.
Your team’s new home base – give your agents everything they need to provide fast & personalized service to customers.
AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.
Easy-to-read dashboards help you track and improve team performance, while built-in quality assurance helps your team get better every day.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity.”
email backlog
contact per booking
time allocated to back office tasks
CSAT
efficiency
customer retention
There is great satisfaction for customers to find answers themselves. Our vision is that repetitive questions should be easy to find so our experts can spend time with customers offering product advice so makers can enjoy their craft more.”
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