Conversational Customer Service Platform

Customer service as it’s meant to be

Create effortless service experiences for teams and customers that unlock loyalty at scale.

Loved by companies that love their customers

One platform, everything you need

Every channel, built-in

Reach your customers wherever they are, no need for plug-ins, and give your agents a truly omnichannel platform: one screen with native voice, email, social media, messaging, and more.

Explore Dixa Channels

Intuitive agent workspace

Your team’s new home base – give your agents everything they need to provide fast & personalized service to customers.

Explore Dixa Agent Hub

Smart tools & automations

AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.

Explore Dixa Conversation Engine

Powerful analytics & quality assurance

Easy-to-read dashboards help you track and improve team performance, while built-in QA helps your team get better every day.

Explore Dixa Discover

Book a personalized demo to see Dixa in action.

Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity. They enable our agents to dedicate more time to tackling complex challenges and nurturing meaningful relationships with our customers. This not only boosts our team’s satisfaction but also leads to higher levels of customer loyalty. With Dixa, we’re not just working faster; we’re working smarter.”

Erica Piccolomini Chief Customer Officer
Read customer story

Thanks to Dixa, every agent we hired—either for a season or in a full-time role—was fully ramped up within a few weeks, and that’s very important for the business because seasonal agents are 30% more expensive.”

Roger Sandmeier Customer Service Manager at tink

We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha

Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box

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Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.