Discover the customer service trends of tomorrow

From tech to consumer, we’ve got you covered. Explore fascinating founder stories, tips to level up your CX, customer engagement strategies, and more.
CX
2.5 min read

3 Ways to Catapult Your Customer Service in 2022 by Reconnecting the Customer Experience

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Growth
6.5 min read

How to Map Your Customer Journey in 5 Simple Steps

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Customer Support
6 min read

Dashing Through the Holiday Rush Just Got a Whole Lot Easier

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CX
5 min read

The Top 7 Customer Service AI Chatbots for 2022

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CX
7 min read

How to Ace Your Customer Retention Strategy

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Dixa Life
6 min read

CX Hits Web Summit 2021: Dixa and weWow Team Up for Lisbon Conference

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Micah Solomon with Dixa
Customer Support
6 min read

Micah Solomon Teams Up with Dixa to Share Value-Driven Customer Service Techniques

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Customer Support
6 min read

3 Strategies for Cultivating Emotional Loyalty in Your Customers

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Dixa Life
8 min read

Interview: Devin Poole joins Dixa as Global Head of Market Research

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Dixa Life
6 min read

Dixa Raises $105M in Series C Funding

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How the Service Recovery Paradox Can Help Boost Post-Pandemic Customer Loyalty
CX
6 min read

How the Service Recovery Paradox Can Help Boost Post-Pandemic Customer Loyalty

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Dixa Life
3 min read

Dixa Adds 6 Talented New Friends to EMEA Management

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Dixa Life
3 min read

Dixa Strengthens Foothold in the US: Bringing Customer Friendship™ Stateside

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Customer stands with phone in hands happy with the omnichannel customer service they are receiving.
CX
6 min read

Multichannel Versus Omnichannel Customer Service

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Dixa Acquires Australian Knowledge AI Platform Elevio
Dixa Life
3 min read

Dixa Acquires Australian AI Knowledge Platform, Elevio

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Customer Support
6 min read

Why Empathy Is the Secret to Great Customer Service

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Dixa Life
3 min read

Dixa Welcomes Pam & Dipo to Management

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Dixa Life
7 min read

Dixa’s Year in Review: 2020

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Customer Support
9 min read

These 5 Trends Will Define Customer Service in 2022

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Growth
7 min read

Black Friday Strategy: 12-Point Ecommerce Checklist

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CX
6 min read

The CX Superstar Reading List

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Dixa Life
2 min read

Dixa Wins Hottest Scale-up in Denmark at Tech5 Competition

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Movers & Shakers
6 min read

LGBTQ+ Tech Innovator: Lynn Conway

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Movers & Shakers
5 min read

LGBTQ+ Tech Innovator: Peter Arvai

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Movers & Shakers
5 min read

LGBTQ+ Tech Innovator: Angelica Ross

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Movers & Shakers
5 min read

LGBTQ+ Tech Innovator: Arlan Hamilton

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Customer Support
5 min read

The 5 Most Powerful KPIs to Measure in Your B2B Support Team

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Dixa Life
5 min read

Womxn in Tech Series Episode #2

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CX
8 min read

3 Strategies to Help Drive Customer Engagement in 2020: Post-Pandemic Edition

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Tech
11 min read

To Nest or Not to Nest: Choosing the Right Elasticsearch Index Data Structure

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Dixa Life
5 min read

The Inside Scoop on Interviewing at Dixa: Engineering Edition

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Growth
8 min read

Are Your Online Reviews Helping or Hurting Your Business?

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CX
4 min read

How the Retail Experience is Evolving in a Contactless World

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Dixa Life
5 min read

Womxn in Tech Series Episode #1

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CX
5 min read

Do Happy Agents Make Happy Customers?

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Dixa Life
5 min read

Nina Working from Home with Daughter Ella

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Customer Support
5 min read

6 Ways Support Teams Can Stay Resilient During Coronavirus

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Dixa Life
5 min read

Remote Onboarding: Joining Dixa in the Time of Coronavirus

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CX
5 min read

3 Trends Shaping Customer Engagement in 2020

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Dixa Life
2 min read

COVID-19: An Update From Dixa

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CX
4 min read

How to Take Your Contact Center Remote & Maintain Great CX

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Customer Support
3 min read

5 Surprising Benefits of Employing Remote Customer Service Reps

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CX
8 min read

Welcome to the Conversational Age of Customer Engagement

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CX
3 min read

5 Ways You Can Meet Customer Expectations and Close the Gap

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Dixa Life
5 min read

Dixa Raises $36M in Series B Funding

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CX
6 min read

Why the Best CX Brands are on Facebook Messenger

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Customer Support
9 min read

4 Retail Brands That Know How To Deliver Modern Customer Support

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Dixa Life
3 min read

Employee #1 Meets Employee #100

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Customer Support
3 min read

Say Hello to Personalized Service Powered by Customer Data

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Customer Support
3 min read

Effective Tips To Motivate Your Customer Service Team Long-term

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CX
2 min read

3 Important Statistics That Show How Reviews Influence Consumers

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CX
4 min read

How to Maintain Consistent Customer Service In a Multichannel World

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Customer Support
5 min read

Why Not to Use a Shared Mailbox for Your Customer Support

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CX
8 min read

How to Respond to Customers on Social Media and Handle Negative Reviews

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CX
3 min read

6 Easy Ways to Develop Great Customer Service

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Dixa Life
1 min read

Dixa says What’s up to WhatsApp!

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Dixa Life
6 min read

Our Secret Sauce is Finding the ‘Right People’​ – How Recruitment is Dixa’s Recipe for Success

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CX
2 min read

Say Hello to the Next-Gen of Customer Service Software

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Customer Support
3 min read

5 Simple Ways You Can Build Customer Trust & Loyalty

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CX
6 min read

How to Communicate With Customers and Make Them Your Friend

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Customer Support
7 min read

Live Chat as a Support Channel – What You Need to Know

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Customer Support
8 min read

Quick Guide to Knowledge-Centered Service

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Customer Support
4 min read

How to Deal With Angry Customers – 8 Simple Steps

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Customer Support
6 min read

Rethinking Contact Center KPIs – Part 2

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Customer Support
3 min read

How Multi-Skilling Customer Service Reps Makes For Happier, Better Employees

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Customer Support
3 min read

5 Tips For Increasing Call Center Agent Productivity

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Customer Support
4 min read

The Makings of a Successful Customer Service Manager

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Customer Support
7 min read

Take First Place with Empathy in Customer Service

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CX
3 min read

Will Bots Replace Customer Service Reps?

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Customer Support
6 min read

The Customer-Centric Mindset

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Dixa Life
1 min read

Dixa Wins Best Engagement Solution!

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Dixa Life
3 min read

Dixa Raises $14M in Series A Funding

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CX
3 min read

Tips for Building Better Personal Relationships with Customers

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CX

Messaging Trends and How to Prepare

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Dixa Life
1 min read

Year in Review: 2018

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CX
5 min read

Delivering Personalized Service: 5 Tips That Actually Work

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Customer Support
5 min read

Live Chat Software: Key Benefits That Can Grow Your Online Business

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CX
6 min read

8 Customer Service Tips to Improve Your CX

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Customer Support

Customer Service Software Buyer’s Guide

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Dixa Life
4 min read

Dixa gains momentum with funding from SEED Capital and well-known investor Preben Damgaard

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Dixa Life
2 min read

Co-Founder, Mads Fosselius, Comes on Board as Dixa’s New CEO

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Customer Support
6 min read

Rethinking Contact Center KPIs – Part 1

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CX
3 min read

The Tools You Need to Help Grow Your Business in 2021

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Customer Support
11 min read

What my Bookstore Clerk Taught Me About SaaS Marketing

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Customer Support
6 min read

Are Your Customers Contacting You About the Right Things?

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Customer Support

Contact Center Management Basics

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Customer Support
2 min read

Empower Your Customer Service Agents

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