Customer Service Leadership Summit

Dixa Connect London

Elevate your customer service game and soak in all the inspiration from our esteemed speakers, for a power-packed one-day event! Connect with fellow CX enthusiasts, swap stories, and forge invaluable connections!

17th April 2024 @ 12 noon
Old Sessions House, 🚆Farringdon, London
Register now

Customer Service Leadership Summit

Rise to the challenge of current times. Protect your budget, retain your headcount, pivot to new ideas, and get connected to the smartest customer service professionals in London.
CX as it’s meant to be 🧠

Join us for a day of learning, inspiration and connect with like-minded peers!

Welcome 👋 @ 12:00 PM

Arrive, check-in, connect with new connections!

Leadership Kick-Off 📣 @ 12:30 PM

Please take your seats as we welcome our speakers on-stage, and kick-off the summit!

  • Building a Customer Friendship™ rocket-ship in your org
  • How the fastest-growing companies in the UK win customer loyalty
  • Amplify your influence at the leadership table
  • Hiring an AI Agent and what it means for your CX team
  • Human-powered service in the age of ChatGPT
  • Surfing towards growth: Beauty Pie’s CX strategy unveiled
  • How AI is changing the contact centre experience (so far)

Happy Hour 🥂 @ 5 PM

Mix n’ mingle with new and existing CX colleagues. Give us a nudge for any introductions, and let’s have an amazing evening!

You’re in the best of CX circles, come join us!

Register now

Please note that registering for this event places you on the waiting list due to high demand.

Speakers:

Isobel Mills
Director of Customer Delight
@ Bloom & Wild
Isobel is leading the Customer Delight department by identifying, engaging and nurturing their biggest fans to drive incremental and profitable growth for the business. Listen-up as she shares her perspective on some of the challenges facing CX teams today, and how customer advocacy can be used to tackle them.

Siobhan Taylor
Head of Customer Services
ex-Mindful Chef, ex-HelloFresh
Siobhan has grown her career from Customer Care Executive, to Head of Customer Services – leading her function. Hear her tips for nurturing and supporting her teams, how she’s taken a seat at the leadership table, and how she uses feedback and collaboration to champion the departments she leads!

Julietta Contoguris
Head of Product & CX
@ Heights
Julietta is passionate about eliminating silo’s, and crafting both digital and offline customer journey’s that impact lifetime value (LTV). Julietta is on a mission to ensure digital and offline experiences are seamless across all business units – product, marketing, e-comm, customer care, retention, and more.

Naomi Rankin
Global Customer Care Manager
@ Lush
Naomi is passionate about humanising the customer experience and bringing her global team together as one. Having seen the evolution of customer care at Lush from telephone sales, to digital sales – she’s focused on empowering employees and continuing to foster a nimble and mighty customer care team that wins – together!

Chandni Bhatt
Global Head Of Member Happiness
@ Beauty Pie
Chandni is an award-winning CX professional with a strong history of driving success for e-commerce businesses in the fashion and beauty industry. Always looking for innovative and cost-effective solutions to boost efficiency, having built in-house and outsourced operations of all sizes. Chandni is sharing all her expertise from subscription models, to digital transformation, to customer retention, and more!

Natasha Ratanshi-Stein
Founder
@ Surfboard
Starting her career at Goldman Sachs, Natasha is building next-generation planning tools for customer service teams. Previously Chief of Staff at Bulb where scaling customer service was a key challenge, Natasha is empowering customer service leaders to manage their community of service superstars. Her goal? Bid farewell to the era of cumbersome spreadsheets and outdated legacy software!

Jade Roberts
Head of Customer Experience
@ Monica Vinader
Having earned her CX stripes at Ted Baker, Jack Wills and Monica Vinader – Jade is passionate about advocating for customers at every opportunity. Leading an award-winning team, having won Best CX Initiative in 2023, Jade is sharing her top tips for success.

Rhys Howells
Head of Customer Service
@ Rapha
Driving exceptional customer service is a team sport! Rapha has built a community of cycling enthusiasts to 20k worldwide, while Rhys and his team have consistently improved CSAT scores, efficiency, customer retention, and eliminated silos.

Anuj Arora
Vice President, Solutions & Strategy
@ Ada CX
Ada is the world’s leading customer service automation company. Ada’s AI-powered CS automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square.

Sham Aziz
Head of Community
@ ex-Selfridges, ex-Ocado
With 20+ years in key roles delivering customer service ‘magic’ for Selfridges, Vertu, NET-A-PORTER, Ocado and many more – Sham has run countless successful call and contact centres. Sham is excited to share his formula for placing the customer at the heart of the business in the age of AI.

Register now


Please note that registering for this event places you on the waiting list due to high demand.

Location

Old Sessions House, 22 Clerkenwell Green, London EC1R 0NA (map)
🚆Farringdon
5 mins walk (Elizabeth line, Thameslink train, Circle, Metropolitan, Hammersmith & City)

Your host

Dixa enables companies to deliver customer service as it is meant to be.  We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch at scale and is trusted by brands like Interflora, Butternut Box, On, Allplants and Too Good To Go.

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