Customer Service Software built & optimized for B2C
The CX Platform
for Consumer Brands
Empower Agents to Work Smarter, Not Harder
With Mim, our advanced AI agent, handling over 55% of repetitive tasks, your agents can focus on delivering exceptional service. Our Human + AI solutions streamline workflows, resulting in faster resolutions and more productive agents.
Up to
40%
decrease in average handle time
70%
decrease in average response time
50%
instant resolution rate
2X
more productive team
Your 24/7 customer service ally
Meet Mim, the unique chatbot that runs on knowledge. Providing round-the- clock service—no need for coffee breaks—Mim is the secret to improving your response times, reducing your team’s workload, and delivering accurate responses—all thanks to a seamless integration with Dixa’s knowledge base. Plus, with no setup time required, Mim is at your service, ASAP.
Equip your team with AI tools
Harness the power of GPT-powered tools with Mim Co-Pilot for agents. From enhancing and expanding emails and messages to matching style guides, and even providing on-the-fly translations and summaries, Dixa’s AI Assistant is your team’s secret weapon.
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Elevate efficiency through conversation summaries
Eliminate the time wasted searching through old conversations for context. With Smart Conversation Summaries, your agents automatically receive concise overviews of a customer’s past interactions, equipping them with all the information needed to provide fast and personalized service.
Learn moreUnlock New Revenue Streams with Support
Supercharge your sales efforts by equipping your agents with AI-powered insights. Our solutions enable agents to identify high-value conversations, allowing them to focus on these opportunities rather than repetitive inquiries. This approach drives upsell and cross-sell opportunities, personalizes customer interactions, and ultimately boosts revenue growth.
Up to
30%
increase in conversion rate
20%
increase in customer retention
Turn your customers into loyal fans
Automatically prioritize customers based on criteria such as VIP status, customer lifetime value, high-churn potential, or any other parameter you choose. Ensure the right customer connects with the right agent at the right time, maximizing the potential for loyalty and satisfaction.
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Say goodbye to cherry-picking
Nobody should be working from a shared inbox anymore. With Conversation Offers, your team doesn’t have to waste time sorting through customer inquiries. Conversations are automatically offered to agents based on the criteria you set, ensuring efficient and timely responses.
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Enhance your CX setup
Integrate Dixa with your existing CRM or e-commerce platform to surface valuable data directly to your team. This enables them to easily identify up- and cross-sell opportunities, unlocking new revenue streams and enhancing overall customer experience.
Learn moreDeliver Exceptional Customer Experiences
Customer Friendship™ is at our core. By combining human empathy with AI precision, we delight your customers at every touchpoint. Our solutions guarantee personalized, timely interactions that consistently exceed customer expectations.
Up to
90%
cross-channel customer recognition
30%
increase in CSAT
10X
fewer context switches
Happy agents = happy customers
It’s true—eliminate headache-inducing workflows and witness the difference a happier, more productive team can make.
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No more channel silos
Every channel, including Phone, is natively built into Dixa, with no plug-ins required. This allows agents to work seamlessly across channels from a single screen, eliminating the need to switch windows or applications.
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Knowledge is power
Provide your team with a single source of truth, enabling them to deliver accurate answers to tricky customer questions without needing to escalate to a colleague or manager.
Learn moreOne platform, everything you need
Every channel, built in
Dixa Channels
Reach your customers wherever they are, no need for plug-ins, and give your agents a truly multi-channel platform: one screen with native voice, email, social media, messaging, and more.
Intuitive agent workspace
Dixa Agent Hub
Your team’s new home base – give your agents everything they need to provide fast & personalized service to customers.
Smart tools and automations
Dixa Conversation Engine
AI and intelligent automations let you shape customer interactions to be as meaningful and efficient as possible.
Powerful analytics & QA
Dixa Discover
Easy-to-read dashboards help you track and improve team performance, while built-in quality assurance helps your team get better every day.
Hear from our customers
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity.”
-50%
email backlog
-33%
contact per booking
-22%
time allocated to back office tasks
There is great satisfaction for customers to find answers themselves. Our vision is that repetitive questions should be easy to find so our experts can spend time with customers offering product advice so makers can enjoy their craft more.”
