Ecommerce

Customer Stories

See how Dixa helps brands around the world deliver unparalleled customer service and build lasting customer friendships.
Consumer Services
Ecommerce
Finance & Insurance
Food & Grocery
Transport & Mobility
Travel

All Ecommerce Stories

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"We couldn’t handle all of these repetitive requests without MAATE. The bot helps us to reduce the response time and optimize the ratio between orders and tickets, so our team can focus on more complex cases."
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"Before Dixa, we struggled to get an overview of all of our different channels and regions. With Dixa, we’ve been able to gain a true overview of our customer experience across all channels, allowing us to better serve our customers, and making for a better agent experience as well."
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"Dixa is a partner rather than just a service provider, always encouraging us to be better. And, because the Dixa team is available to all levels of our team, everyone is empowered to get the support and solutions they need in the moment, which means we are always getting better."
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"We are really technology-driven as a company and always look for tech solutions that help us solve problems – especially in customer service. Dixa’s chatbot is the perfect partner for us to offer an automated 24/7 self-service solution."
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"Using Dixa to engage with customers as though each separate contact is part of one unified conversation has been a game-changer."
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"Having a chatbot has given our agents the time they need to add the personal touch to our customer care that creates the differentiated brand experience we strive for as a company."
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"I wanted a chatbot that could funnel requests to the right place and could help support our growth into new countries in multiple languages."
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"Our chatbot easily integrated into our existing customer service tech stack, met our strict data requirements, we onboarded within a week, and went live in only 3 weeks."
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"Launching Honest Baby Clothing with Dixa allowed us to provide exceptional customer service from day one. We were able to remotely onboard our service team in less than a day, and Dixa integrates with our Shopify store, displaying key information like tracking numbers and order history."
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"Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders. Even without increasing headcount, we have improved the number of processed orders, and we are now able to answer 70% of all calls within 30 seconds."
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"Being able to look at macro usage and in relation to CSAT, to ask ‘what's better for the customer, pre-existing macros that we created or free typing?’, and to access historical marco usage for specific customers - that type of personalization is very important to us."
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"Dixa’s chatbot helps us to deliver faster responses to our customers while reducing the number of inquiries which need a human touch. The chatbot empowers both our customers and agents."
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"With Dixa, every member of our Customer Love team is empowered to provide great customer service every day across all channels, which has had a positive impact on our customer retention and sales in general."
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"We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder."
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"With Dixa, we have connected every channel and eliminated the chaos caused by having separate systems and screens."