On-demand events & webinars

Knowledge is Power

Explore our on-demand resources below to transform how you engage with your customers, build the agent experience for growth and tackle your most challenging CX hurdles!

Explore our CX library of knowledge: watch previous webinars or events

Webinar
25 min watch

Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

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Webinar
55 min watch

Building trust with an AI-driven CX strategy

How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success.

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Webinar
25 min watch

Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

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Webinar
25 min watch

Human-powered service in the age of ChatGPT

As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service.

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Webinar
25 min watch

Hiring an AI Agent and what it means for your CX team

Unlock the game-changing capabilities of AI agents in customer service. Join us for an exclusive look into hiring an AI agent with Anuj Arora, VP of Solutions & Strategy at Ada.

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Webinar
25 min watch

Surfing towards growth: Beauty Pie’s CX strategy unveiled

Hear first-hand how Beauty Pie are disrupting the beauty industry and driving their CX strategy from the C-suite. Chandni Bhatt, Head of Member Happiness, is sharing all her insights on her CX initiatives that are fueling business growth.

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Webinar
25 min watch

How the fastest-growing companies in the UK win customer loyalty

In today’s fiercely competitive markets of cycling apparel and jewelry, Rhys and Jade are setting the pace with their ground-breaking customer loyalty strategies. Now, they’re ready to share their insights with you!

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Webinar
25 min watch

Building a Customer Friendship™ rocket-ship in your org

In today’s competitive landscape, customer service is more critical than ever. Join us as Mads Fosselius unveils the power of merging human insights with AI for personalized interactions that skyrocket your customer satisfaction.

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Webinar
35 min watch

Being Bold in Decision-Making for AI Transformations

Get ready for an exclusive peek into the inner workings of the largest online wine marketplace, Vivino, boasting a staggering 68 million users. Discover how they are using AI to change the way you choose your wine.

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