Delivering real-time personalized CX since day 1
A highly-engaged customer base with lots of questions meant that it was vital that Honest Baby deliver fast and personalized support from the start. Having all conversations, regardless of the channel, in one place means that agents have time to deliver personalized real-time support and build trust with their customers instead of having to flit back and forth between systems for a full customer overview. The team loves how easy telephony is in Dixa and the Simultaneous Ring feature means that they can continue to take calls while away from their desks for more flexibility.