More engaged support teams
Dixa provides Too Good To Go’s agents with a modern, intuitive tool as opposed to their previous software, which was clunky, hard to navigate and required more training. Because customer inquiries are automatically routed to agents through a notification in Dixa, Too Good To Go’s agents no longer have to sort through their inbox to choose which inquiry they want to answer. This saves them time and eliminates cherry picking in the process. Dixa has also helped bring teams sitting in different countries closer through encouraging knowledge sharing around best practices and ideal setups.