Human! Agent!

Watch the conversation between Dixa’s CCXE, Tue Søttrup and Customer Contact Week’s Georgina Wilczek. They offer an exclusive insight into how best to improve customer service and engagement through chatbots, automation and AI, empowering you and your teams to build stronger bonds, become more efficient in your customer interactions and increase CX productivity to unprecedented levels.

• Discover how to get chatbots and automation right, improving customer interaction and handling and route queries more quickly and efficiently
  
• Determine how to create stronger bonds with your customers for lasting emotional loyalty, higher CSAT, and powerful customer advocacy while seeing a direct impact on revenue and brand growth
  
• Top tips on how to calculate the ROI from CX operations and building a business case to obtain buy-in from senior management to transform your Customer Services
  
• Best practice for unifying customer engagement across every touchpoint – messaging, live chat, email or voice